Return and Refund Policy

Effective Date: February 4, 2025

At Jewel4U, we prioritize your satisfaction. If you’re not entirely pleased with your purchase, we’re here to assist.

1. Returns

1.1 Eligibility Criteria

To qualify for a return:

  • Time Frame: Initiate the return within 30 days of receiving the item.
  • Condition: Ensure the product is unused, in its original packaging, and in the same condition as when received.
  • Proof of Purchase: Provide a valid receipt or order confirmation.

1.2 Non-Returnable Items

Certain items are exempt from returns:

  • Gift Cards: All gift card purchases are final.
  • Personalized Products: Custom-made or engraved items cannot be returned.

2. Refunds

2.1 Processing Refunds

Once we receive and inspect your returned item, we will:

  • Notification: Email you regarding the approval or rejection of your refund.
  • Approval: If approved, process the refund to your original payment method within 7-10 business days.

2.2 Late or Missing Refunds

If you haven’t received a refund:

  • Bank Processing Time: Contact your bank, as processing times may vary.
  • Further Assistance: If issues persist, reach out to us at support@jewel4u.com.

3. Exchanges

3.1 Defective or Damaged Items

If you received a defective or damaged product:

  • Contact Us: Email support@jewel4u.com with details and photos of the issue.
  • Resolution: We will arrange for a replacement or provide a refund upon assessment.

4. Return Shipping

4.1 Shipping Costs

  • Responsibility: You are responsible for covering return shipping costs.
  • Non-Refundable: Shipping fees are non-refundable.

4.2 Shipping Method

  • Tracking: Use a trackable shipping service or purchase shipping insurance for valuable items.
  • Delivery Confirmation: We are not liable for returns lost in transit.

5. Contact Information

For any questions or assistance regarding returns and refunds:

  • Email: support@jewel4u.com
  • Phone: +91 8098 999 409
  • Address: No 25, First Floor, Paper Mills Road, Peravallur, Kolathur, Chennai – 600082, Tamil Nadu, India

By shopping with Jewel4U, you agree to this Return and Refund Policy.